Upon contacting us, we will set up an onsite meeting as soon as possible to discuss what your needs and wants are. Every property and client are unique, and we will work with you to give you a quote on exactly what you want.Upon acceptance of a quote, we prepare an agreement for your protection and ours, to make sure we capture the exact spirit and terms of the relationship. (See sample agreement.) If your plans change, the agreement can be amended and any prepaid visits will be refunded back to you if you wish to terminate the agreement. No long-term contracts are necessary, as this is totally a pay as you go service.You hand over the keys to us, along with any alarm access codes, and we start our service to you. We have a detailed process to insure your keys and codes are secure with us!We then perform our onsite inspections at the predetermined intervals using our customized GoCanvas software via smartphone. The software provides the customized checklist of items for inspection, a time and date stamp, geotagged position and the capability to add high definition photos as part of your report.The inspection report is uploaded to your customer portal online for you to access at your leisure as well as a copy being sent directly to you via email for immediate viewing. If anything is out of the ordinary that needs attention, we will make sure we will let you know via email or your telephone contact.Any follow up with our inspections or addition or amendment of services can be done via email, instant messaging or telephone. An invoice is prepared for our services and your payment is debited from your account.
We travel for extended periods and on certain occasions the house is vacant. We understood that home insurance policies require that a house left vacant must be checked every 3 – 7 days based upon the situation and circumstances. We had previously engaged the help of family and/or friends to check the house but there would invariably be times when they could not make it and it was difficult to prove when and if they had actually checked the house. A discussion with several insurance companies made it clear that under those circumstances it was quite likely any claim would be refused. Our biggest fear was that something catastrophic could occur and that we not be covered. We contacted Tim at HomeAssureHomeWatch and after he detailed the services that he provided we contracted him immediately. It felt like a big weight had been lifted off of our shoulders. Our fears were alleviated!
We were extremely pleased with the complete package that HomeAssureHomeWatch offered. A complete inspection including items that we had never thought of, a very detailed report of all that was done forwarded to us after each inspection and proof of inspection. Our insurance company was very pleased!
I would try to make them aware of the home insurance requirements, the consequences of failing to honour them and the level of comfort and security that they would feel if they contacted HomeAssureHome Watch. We couldn’t be more pleased and it is definitely a load off the mind when travelling!