Upon contacting us, we will set up an onsite meeting as soon as possible to discuss what your needs and wants are. Every property and client are unique, and we will work with you to give you a quote on exactly what you want.Upon acceptance of a quote, we prepare an agreement for your protection and ours, to make sure we capture the exact spirit and terms of the relationship. (See sample agreement.) If your plans change, the agreement can be amended and any prepaid visits will be refunded back to you if you wish to terminate the agreement. No long-term contracts are necessary, as this is totally a pay as you go service.You hand over the keys to us, along with any alarm access codes, and we start our service to you. We have a detailed process to insure your keys and codes are secure with us!We then perform our onsite inspections at the predetermined intervals using our customized GoCanvas software via smartphone. The software provides the customized checklist of items for inspection, a time and date stamp, geotagged position and the capability to add high definition photos as part of your report.The inspection report is uploaded to your customer portal online for you to access at your leisure as well as a copy being sent directly to you via email for immediate viewing. If anything is out of the ordinary that needs attention, we will make sure we will let you know via email or your telephone contact.Any follow up with our inspections or addition or amendment of services can be done via email, instant messaging or telephone. An invoice is prepared for our services and your payment is debited from your account.
When my husband and I were looking for a Home Watch service for our condo in Kimberley, BC, we had a number of criteria in mind. First and foremost we wanted someone who was trustworthy and had good communication skills. We also wanted someone who was local and knew the area. We hoped for someone who treated the job as a professional and was easily accessible. We hired Tim and HomeAssure in January of this year. To date all these criteria have been met and then some. We are very impressed with Tim’s reports which are sent to our email — they include pictures and checklists for each inspection. It is clear to me that Tim treats your home as if it were his own. He thinks of extras like shovelling the snow in the driveway so the unit looks lived in. He is very quick to respond to my emails or phone calls. The favourite part of Tim’s service is his willingness to do more than just house inspections. For instance, we will be using his airport pickup service this week, which will also include a stop to pick up groceries on the way to the unit. Over the years I have discovered that it is harder and harder to find the “A Team” when looking for services. I can say that thus far Tim and HomeAssure are the “A Team”. He is willing to go the extra mile and I have no hesitation in recommending Tim and HomeAssure Home Watch.